Our Team

The staff at Generations will represent YOU, not a facility or an agency. Let our complementing team of Care Managers, with their advanced degrees and combined experience, assist you. CALL US TODAY.

Susan Lewin

Susan Lewin


NAPGCM Certified Susan Lewin, BA, MSW, LICSW, CMC, is the Immediate Past President of Aging Life Care Association New England (ALCA NE). Susan is also in the distinguished category of Fellow in the Aging Life Care Association™, previously known as the National Association of Professional Geriatric Care Managers, a special position that honors long-term dedication and expertise.

Her work experience includes women's health, two major hospitals, a nursing home, two home care companies following elders in their homes, and clinical social work. She received her undergraduate degree from Simmons College with a major in psychology and a Master's from Boston College Graduate School of Social Work with a concentration in gerontology.

She brings years of maturity, experience and compassion for others to her work as an Aging Life Care expert. Along with colleagues at Generations and past experience, she has served more than 2500 clients over the past 20+ years in the eldercare field.

Susan has spoken on care management at numerous conferences, authored many articles on elders and aging, and has supervised graduate social work students. She is a member of MA Guardianship Association, Honoring Choices of Massachusetts and the National Association of Social Workers. She has served on many national and chapter committees, such as Public Relations and Membership. In addition, she is a volunteer for numerous charities, currently holding board positions.

Susan, along with Esther Rothkopf, co-chaired a recent New England Chapter of ALCA Conference.

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Esther W. Rothkopf

Esther W. Rothkopf


NAPGCM Certified Esther W. Rothkopf, BS, MS, CMC, received her undergraduate degree from Boston University with a major in education and a Masters degree in Educational Administration from Wheelock College. She holds a certification for case management from the Aging Life Care Association™.

She has more than 30 years experience in eldercare, including work as a nursing home ombudsman at Jewish Family & Children’s Services; Director of Admissions for several area long term care facilities; Regional Director of Marketing for A/D/S Management, Inc. and the Eastern Massachusetts Sales and Marketing Coordinator for Genesis Eldercare. She has extensive knowledge of area medical institutions as well as housing options for senior citizens and insurance choices.

Esther has spoken to local and professional associations on issues ranging from housing options for elders, care managers serving as guardians, and caring for aging parents. She is a member of Aging Life Care Association (ALCA)™, served as treasurer of the New England Chapter of ALCA, and served on the Committee for Public Counsel Services. She’s also a member of the MA Guardianship Association and, with Susan, has served in the capacity of Guardian as well as Power of Attorney for several elders.

Esther, along with Susan, co-chaired a recent New England Chapter of ALCA conference.

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Shashona Kaye Novak

Shashona Kaye Novak


Born and raised in the Green Mountains of Vermont, Shashona Kaye, RN, BSN, was drawn to the Boston area to attend Northeastern University (Class of 1995) and has lived and worked as an RN in the Boston area ever since. Upon graduation Shona immediately began working with the senior community at a nursing home in Brookline, Massachusetts specializing in long term care, dementia, sub acute care and rehabilitation. Her wide range of nursing experience has included camp nursing, operating room, recovery room, office setting and several years working in the home care industry.

Throughout her nursing career, Shona has worked as a nurse liaison between home care agencies and doctors/hospitals as well as having worked closely with nurse case managers, social workers and physicians, giving her a unique and comprehensive understanding of the intricacies of elder care and home care.

Shona enjoys the process of assessing, planning, coordinating, monitoring and providing services for the elderly and their families. She finds great reward in working with seniors as she truly respects and appreciates their life experience and all they have offered to society. Shona brings an exceptional level of compassion and empathy to her work and that, combined with her vast experience, makes her a valued asset to our team at Generations.

Shona regularly volunteers in her children’s schools and within the community that she calls home, but admits that her most treasured volunteer work is cuddling preemies in the NICU and cycling for the Pan Mass Challenge. Shona's certification is pending.

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Nina Arnfeld

Nina Arnfeld


Nina has joined Generations as a Client Services Associate. Nina assists the staff with coordinating client appointments, transportation, oversees caregivers, and stays on track of client supplies. Nina coordinates transitions for clients moving here from out of state and accompanies clients to appointments. Nina is a valued member of the Generations team with her many hats.

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Explore This Section


"For anyone with an elderly family member in transition, Generations is the answer. Your experience, wisdom, attentiveness, compassion, and total professionalism put you in a league of your own. Jack and I thank you."

- Suzy Welch - Boston, MA

"Many thanks for your compassion, understanding, knowledge, accessibility and support. You are a great pair, providing a wonderful service to those of is in need."

- C.M., Hingham, MA

"Your help (finding a facility for our mother) was instrumental and reassuring as we tried to grasp so much new information. I’m grateful you were there to help."

- R.R., Washington, DC

"I feel it is nothing less than a miracle that this major life transition [transferring mother from one state to another] happened so seamlessly. Your help was invaluable and much appreciated."

- Dr. S.A., Newton, MA

"I found the Generations team to possess a wide range of knowledge, an amazing array of contacts in the field, careful and caring screening of the candidate."

- Attorney J.G., Newton, MA

"Thank you for meeting with our employees one-on-one. The feedback we received was very positive. They felt the meetings were extremely helpful. They very much enjoyed and appreciated your time. We look forward to seeing you again in September and December."

- Human Resource Manager at Pearson Education, Needham, MA